TABLE OF CONTENTS
- Failed ABDs Overview
- Identifying a Failed ABD
- Examples of ABD Failures and How to Fix Them
- Other ABD Failure Situations
- For more information, please consult these additional articles
Failed ABDs Overview
When attempting to generate an ABD [Automated Business Directory], sometimes that attempt will be unsuccessful resulting in a ‘Failed ABD.’ This article explains the various reasons for failure and how to fix them. ABDs typically fail to generate due to poor or insufficient information inputted into the CMS [Content Management System]. Typically, there are three reasons for ABD failure:
Business name does not match actual business name
Business address does not match actual business address
Business has a weak internet presence; although it may have a website, it does not have a Google My Business page
Identifying a Failed ABD
Within the CMS under Org Content for your Organization: although a particular business may be marked as having an ABD under the ‘ABD’ column, a Failed ABD will be identified as such under the ‘Title’ column as in the screenshot below:
Examples of ABD Failures and How to Fix Them
Business name does not match actual business name
When clicking on this particular POI [Point of Interest], more detail is provided as to why the ABD failed to generate; a series of possible reasons why it failed are provided:
Upon reviewing these various reasons, we can conclude that this ABD failed to generate because the business name RIPLEY’S AQUARIUM was incorrectly inputted as RIDLEY’S AQUARIUM into the CMS. To fix the input, click on the ‘Pencil Icon’ under the Edit column:
This will open up the Edit ABD POI editor. In this case, edit the ABD Business Name [by changing 'Ridley's Aquarium' to 'Ripley's Aquarium'] and click ‘UPDATE’ at the bottom of the screen to finalize:
A message about ABD regeneration will pop up:
In short order/within a few minutes, refreshing the page will display the regenerated/correct ABD:
On the main list of POIs for this Organization, the ‘FAILED ABD’ annotation has now disappeared and the ABD is fixed:
Business address inputted does not match actual business address
When clicking on this particular POI [Point of Interest], more detail is provided as to why the ABD failed to generate; a series of possible reasons why it failed are provided:
Upon reviewing these various reasons, we can conclude that this ABD failed to generate because the business address used [1000 Dundas St W] is not the business’ actual address [247 Wallace Ave]. To fix the input, click on the ‘Pencil Icon’ under the Edit column:
This will open up the Edit ABD POI editor. In this case, edit the ABD Business Name and click ‘UPDATE’ at the bottom of the screen to finalize:
A message about ABD regeneration will pop up:
In short order/within a few minutes, refreshing the page will display the regenerated/correct ABD:
On the main list of POIs for this Organization, the ‘FAILED ABD’ annotation has now disappeared and the ABD is fixed:
Business has a weak internet presence; although it may have a website, it does not have a Google My Business page
Where there is no internet match found, the fix is to add the business’ GPS [longitude and latitude] in addition to the website.
When clicking on this particular POI [Point of Interest], more detail is provided as to why the ABD failed to generate; a series of possible reasons why it failed are provided.
Upon reviewing these various reasons, we can conclude that this ABD failed to generate because the business could essentially not be found on the internet [although it did have a website, it did not have a My Google Business listing]. To fix the input, click on the ‘Pencil Icon’ under the Edit column:
This will open up the Edit ABD POI editor; in this case, add/edit the ABD Business Address and add/edit the ABD Business Website; then click ‘UPDATE’ at the bottom of the screen to finalize:
A message about ABD regeneration will pop up:
In short order/within a few minutes, refreshing the page will display the regenerated/correct ABD.
Other ABD Failure Situations
Other situations where refining or extending the ABD data could help solve a generation problem:
Enter the GPS coordinates [longitude and llatitude] to firm up the location:
If the business is a common generic chain with many locations [Tim Horton’s, Walmart, etc], add in an address, as that will help us figure out which location to add.
The images are added in priority sequence. If you find the latter images are incorrect, you can lower the photo count for that ABD.
Search Google [not google maps] for the business name: sometimes it will be listed under a different spelling or with extra text, which must match closely what you enter for the ABD.
Check the website address: is it the correct URL for this business? We will get information from the website when we fail to find any information online.
If everything fails, try specifying everything: name, address, gps location, website, and alternate description.
If you are certain the ABD should work and is not, contact your Driftscape support representative, providing the CMS URL to the Failed ABD for review.
For more information, please consult these additional articles
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